Last updated August 2026
Returns and refunds
The short version. You have 14 days from delivery to change your mind for any reason, and another 14 days to send the goods back. Faulty goods can be returned for 30 days for a full refund. Email hello@alvania.co.uk to start either.
Changing your mind
Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving your order, without giving a reason. You then have 14 days from telling us to return the goods.
To cancel, email hello@alvania.co.uk with your order number. A clear statement is enough — you do not need a form.
Condition of returned goods
Goods must come back in a condition that lets us resell them: unused beyond what you would do in a shop, with tags attached and original packaging. We may reduce your refund to reflect any loss in value caused by handling beyond that.
Apparel must be unworn and unwashed. For hygiene reasons we cannot accept returns of grip tape or overgrips once the seal is broken.
Return postage
Where you are simply changing your mind, return postage is at your cost. Use a tracked service — until the parcel reaches us it remains your responsibility.
Faulty, damaged or wrong items
If something arrives faulty, damaged or is not what you ordered, tell us within 30 days of delivery and we will refund you in full, including the delivery you paid and your return postage. Email photographs of the problem with your order number.
After 30 days the Consumer Rights Act still applies — see our terms.
How refunds are made
We refund within 14 days of receiving the goods back, or of proof that you have sent them, whichever is sooner.
Refunds go to the original payment method. We do not refund to a different card or account. Depending on your bank, the money usually appears within 5–10 working days.
We refund the standard delivery charge you paid. If you chose a faster option, we refund only up to the standard rate.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order — that way you are not waiting on stock.
What cannot be returned
- Grip tape and overgrips once the seal is broken
- Items custom-printed with a club or player name
- Goods damaged by use beyond normal handling
None of this affects your rights where goods are faulty.
Return address
Email us first — do not send anything back without contacting us, as the return address depends on where the item shipped from and unannounced parcels can be refused.
Contact
ALVANIA LIMITED, registered in Scotland, company number SC878205.
Registered office: Office 288, 18 Young Street, Unit LGE, Edinburgh, EH2 4JB, United Kingdom.
Email: hello@alvania.co.uk